Lilo blog

What Would Airbnb Do? Lessons Hotels Can Steal from Hosts

Let’s face it, Airbnb didn’t just shake up travel, it changed what guests expect. Hotels have always focused on service, consistency, and polish. Airbnb brought in something else entirely: personality, local flavor, and that “I’m not just guest #8437547” feeling. Hotels still have the edge with teams, systems, and structure. What’s often missing? A more […]

Hotels Then vs. Now: How Gen Z Changed Everything

Forget stuffy lobbies and the old way of doing things in hotels. This generation expects something totally different from their stay. Do you feel like hotels are stuck in the past? For years, they mostly did things one way: fancy lobbies, polite staff, and a mini-bar that cost a fortune. But guess what? A whole new […]

Strategies for Building Lasting Relationships with your Staff in the Hospitality Industry:

Strategies for Building Lasting Relationships with your Staff in the Hospitality Industry: A Hotel Manager’s Guide to Improving Housekeepers’ Retention. Written by Fernanda Beltran High Staff Turnover: A Costly Problem Employee turnover continues to be a significant and costly problem in the industry. The challenging and demanding nature of these functions, combined with factors such […]